Quality Monitoring and Control
WP6, led by UC, is dedicated to ensuring the highest quality during the project implementation. The WP6 implies utilizing internal and external mechanisms to produce deliverables that indicate the quality of the project implementation.
Internal mechanisms for quality control:
-The Project Quality Committee (PQC) – The initial deliverable consists on creating the internal mechanism, the Project Quality Committee (PQC), which is entitled to adopt and monitor the quality action plan and define the performance indicators upon which the quality of the project will be assessed. The representatives of all partner HEIs and stakeholders will contribute by filling out the questionnaires and other online tools used to collect and generate data regarding the project performance. The Project Quality Committee will be established on the WP1 Preparation.
Responsibilities of the PQC include the adoption and implementation of the Quality Action Plan for the cycle of the project. More specifically, PQC will conduct the following activities :
- Monitor the implementation of the Quality Action Plan and inform the WP lead on warning signs, deviations and provide recommendations for improving the implementation ;
- Assist in the designing of the questionnaires and online surveys that will be delivered to the partner HEIs and stakeholders in order to collect both qualitative and quantitative data. After each major activity or event, task leaders will gather feedback on the process of the implementation and assess the impact;
- Monitor and evaluate the quality of the deliverables according to the indicators specified on the Logical Framework of the project;
- Provide guidelines and recommendations for the improvement of the quality of the deliverables;
- Plan and apply the necessary corrective actions if any deviation on project outcomes has been identified.
-Quality Action Plan (QAC) – the plan elaborates the end goals and the means used to ensure the quality of the project implementation. The Quality Action plan elaborates the strategy, instruments, processes, indicators, the assumptions and the risks that speak to the project objective and goals. The plan also provides a detailed description of the processes and mechanisms that will be implemented to facilitate a smooth and transparent communication among partners, sharing work documents, reports, and feedback. The QA plan implements the Balanced Scorecard tool to asses and measure the performance of the project implementation. The QA plan will provide the following information:
- The general principles of the plan with concern on transparency, participation, documentation, collaboration, efficiency, relevance and contribution;
- The structure and processes of monitoring and evaluation which also includes a timeline and the entities in charge to deliver the action;
- The key performance indicators upon which the progress toward achieving project goals and objectives will be assessed and evaluated;
- The means and procedures of internal communication arrangements;
- The procedures for the deliverables submission and review;
- Templates of questionnaires and online surveys;
External mechanisms for quality control:
-External monitoring – apart from the internal mechanisms and tools to assure the quality of project implementation, an external entity will be contrated to proivde an independent opinion on the quality, efficiency and sustainability of the project by using formative and summative assessment. The external evaluator will be selected based on the experience and the capacities of the organization for implementing, evaluating and monitoring projects, and the familiarity with EACEA and Erasmus+ procedures. The Quality Committee will prepare a Terms fo Reference that covers the scope, timespan and aims of the evaluation.
The scope of work for the external evaluator relates to the following questions:
- Are all the deliverables produced according to the planned description and timeline, and according to the correct flow/sequence?
- To what extent has been considered the sustainability of the new offices/entities established within the HEIs (if applicable)?
- Do the new programs and policies developed provide the intended impact on the beneficiary HEI?
- Do the delivered training/professional development have the expected quality?
- How many faculty members, administrators and students benefited from the project implementation that were not directly involved or were part of the trainings and workshops?
6.1. Develop a quality action plan;
6.2. Subcontract an external expert;
6.3. Mid-term monitoring reports and recommendations;
6.4. Final quality report